At Southern Press & Packing we consider you part of our family, not just a customer. We want you to be happy. If you're not happy, then we're not happy. If for any reason you are not satisfied with something that you purchased, we want to replace it, exchange it for another item of equal or lesser value, or refund the purchase price minus shipping. You have a full 15 days to notify us by phone 912.807.0422 that you are unhappy. Then you simply return the item, or items, and we will give you a refund minus shipping. Once we receive the package, we'll refund you to the same method of payment with which you paid. It's that simple.
If 15 days has passed since your purchase, we're sorry, but we can't accept this item as a return.
HOW TO MAKE A RETURN
You must contact our office BEFORE returning any items for a refund. Once your refund is approved, please follow these instructions:
- Place items you're returning in sturdy packaging. Make sure all items are packed tightly and securely. We're not responsible for damage during shipment of returned items. Damaged items will not be refunded.
- Indicate whether you would like an exchange or a refund.
- Place the packing slip from the original shipment or name and address plus date of purchase and a note inside the package.
- Use the mailing address below to return your shipment.
- Take the package to the Post Office to have it delivered to us. Be sure to get a tracking number. Also, make sure there is adequate insurance to cover the cost of lost, or damaged items.
- We cannot refund items that are lost, or damaged during shipping back to us. It is your responsibility to recover your loss from USPS.
- You'll receive an email confirming your refund has been completed. Please allow 1 week for returns to process, although, they usually don't take that long.